53l Privacy Protection Policy
We take the protection of your personal information seriously. This policy explains how we collect, use, and store your data.
Introduction — Purpose of the Policy
Protecting the personal information of players who access the 53l platform is one of our core responsibilities. This Privacy Policy ("Policy") explains in detail what information we collect when you use the 53l.wine website and related services, how and why we use it, who we may share it with, and your rights regarding your information.
By continuing to use this website, you are considered to have accepted the terms of this Policy. If you do not agree with this Policy, please stop using our services.
Section 2
Types of Information We Collect
We collect information in the following categories—
2.1 Information You Provide Voluntarily
- Name, date of birth, and contact details (such as email address) provided when opening an account
- Financial information provided when processing payments
- Support communication records (Live Chat and email correspondence)
- Your preferences and game settings
2.2 Technical Information Collected Automatically
- IP address, browser type, and device model
- Data from cookies and similar tracking technologies
- Access logs (log data) — time spent on the website, clicks, and pages viewed
- Game records — game type, deposit and withdrawal history
2.3 Information from Third-Party Sources
For KBZPay, Wave Money, AYA Pay and bank transfer services, the information required to verify transactions is obtained from those payment service providers. This information is used solely for financial security verification.
How is your information used
We use your information only for the following purposes—
3.1 To provide our services
- Opening accounts, verifying identity and managing access
- Processing deposits and withdrawals
- Managing bonus and promotion terms
- Providing customer support via 24/7 Live Chat and email
3.2 Security and compliance purposes
- Verifying account ownership (including age verification for 21+)
- Preventing fraud, money laundering and problem gambling
- Investigating and resolving issues related to the security of our services
3.3 Service improvement purposes
- Analysing data to improve the player experience
- Identifying and fixing technical issues on the platform
- Making data-driven decisions when developing new services and features
3.4 Communication purposes
We will use the contact details you have provided to send you important service-related notifications (financial, security and policy updates). For promotional messages, we will obtain your consent in advance, and you can opt out of such messages at any time.
Cookies and tracking technologies
Our website uses cookies and similar local storage technologies. Cookies are small data files stored in your browser that make browsing the site smoother and easier.
Types of cookies we use
- Essential cookies: Used to maintain login sessions and perform security checks. If these cookies are disabled, some services may not function properly.
- Functional cookies: Remember your preferences (language, display settings).
- Analytical cookies: Collect platform usage statistics to help improve our services. This data does not include any information that directly identifies you.
You can reject or delete cookies by adjusting your browser settings. Please note, however, that disabling essential cookies may cause certain website features to stop working.
Data sharing and disclosure
We do not sell, rent or distribute your personal information to third parties for commercial purposes. However, we may share it with a limited number of third parties in the following circumstances—
5.1 Service providers
For payment processing, we work with KBZPay, Wave Money, AYA Pay and bank transfer services, and they handle our data solely for their designated financial verification responsibilities. They are bound by our data security agreements.
5.2 Legal requests
We want to make it clear that we are legally obligated to disclose information when required to do so by law, court order or a valid request from government authorities.
5.3 Business transfers
If our company undergoes a merger, sale or asset transfer, your data may be included as part of that transfer. Should this occur, we will make every effort to ensure the protections in this policy continue to apply.
Data security measures
We have put in place technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- SSL encryption: All data transmitted between the website and our servers is encrypted using the TLS/SSL protocol.
- Access Control: Staff can only access personal data that is directly relevant to their responsibilities.
- Data Pseudonymization: Where possible, player data is processed with identifying details removed.
- Regular Audits: We regularly review and update our security measures to keep them current.
That said, we want to be clear that no digital system can be 100% secure, and we do our best to protect your data.
Section 7
Data Retention Period
We will only retain your personal data for as long as necessary, based on the duration of service, legal obligations, and financial record-keeping requirements. After your account is closed and legal requirements are fulfilled, your data will be securely deleted.
Players' Rights
As a player at 53l, you have the following rights regarding your personal data—
8.1 Right to Access
You can contact us to request access to the personal data we hold about you.
8.2 Right to Rectification
You can request that any inaccurate or incomplete personal data be corrected.
8.3 Right to Erasure
You can request deletion of your personal data where it does not conflict with legal obligations. Data that must be retained due to legal requirements, such as financial records, cannot be deleted.
8.4 Data Portability
You can request a digital copy of the data we hold about you.
8.5 Right to Object
You can request to stop receiving promotional communications at any time. We will action this request as quickly as possible.
To exercise any of these rights, you can contact us at any time at [email protected].
Protection of Minors
The 53l platform is a service for adults aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we become aware that a minor has provided us with their personal data, we will delete that data immediately. For more details on our practices for protecting minors, please visit our Responsible Gaming page.
Section 10
Policy Changes
We may update this privacy policy from time to time. When we make minor changes, we will update the "Last Modified" date on this page. For significant changes, we will notify you through the service. Continued use of the service after a policy change will be considered acceptance of the updated policy. We encourage you to review this policy regularly.
Section 11
Contact Details
If you have any questions, requests, or concerns about this privacy policy, you can reach us immediately through our 24/7 Live Chat or by emailing us at the address below—
Our data protection team will receive your request and respond as quickly as possible.